Index of /TutsSeagate/Tutorials/LinkedInLearning/Learning Path/Advance Your Skills as an IT Help Desk Specialist/10 - Phone-Based Customer Service/01 - Build Rapport over the Phone

	Name	Last modified	Size	Description
	Parent Directory		-
	0101 - Develop the perfect phone greeting.mp4	2022-03-16 14:08	32M
	0102 - Create personal connections.mp4	2022-03-16 14:08	23M
	0103 - How to fill dead air.mp4	2022-03-16 14:09	14M
	0104 - Manage holds and transfers.mp4	2022-03-16 14:09	27M
	0105 - Control the call with friendliness.mp4	2022-03-16 14:10	24M