Index of /TutsSeagate/Tutorials/LinkedInLearning/Learning Path/Advance Your Skills as an IT Help Desk Specialist/10 - Phone-Based Customer Service/03 - Solve Problems over the Phone

	Name	Last modified	Size	Description
	Parent Directory		-
	0301 - How to express empathy.mp4	2022-03-16 14:14	25M
	0302 - De-escalate angry calls.mp4	2022-03-16 14:14	31M
	0303 - Friendly follow-up.mp4	2022-03-16 14:15	14M
	0304 - Stay focused while you work.mp4	2022-03-16 14:15	19M